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FAQs

General FAQ

What is Foodzu.com?
Foodzu.com is an online marketplace where sellers sells their food products and as customers you buy them. Foodzu.com facilitates sellers to sell, collect payment on behalf of sellers and delivers the products to customers.
We are not like other food ordering websites, we hunt for the best vendors and also deliver food at your doorstep deliciously hot.
Customers can create an account for themselves in the site, view products, buy them, leave feedback.
India is known for its food, Indian food is world famous. Every state in India has its unique cuisine, we help to bring food from different parts of India closer to you. You can order your favorite food and get it delivered on time.
Foodzu is developed and maintained by Sweta Enterprises
Do you make all of this wonderful food?
No, we don't do the cooking. We leave that to the experts, our network of local restaurants, Home Chefs, caterers and chefs, representing the best of all manner of cuisines and food types

Registering with Foodzu

Why do I have to register before I can shop?
First and foremost, we need to make sure we deliver to your area. That's why your pincode is one of the first things we check.
Also, registering helps us work out stock and delivery info. That way, when you're shopping with us, you'll only ever see the products that are available.
How do I know if you deliver to my area?
When you register with us, we'll automatically check your pincode to see if we deliver to your area.
Why don't you deliver to my area?
We don't deliver to the whole of the Bangalore yet, but we're constantly expanding our delivery areas so we may be soon. If you leave us your details, we'll notify you when we do.
Which cities are we currently operational in?
As of now we cater to only Bangalore city, but we will soon expand to other cities in India.

Payment & Delivery

What is the minimum order value?
For a delivery, there's a minimum order value of Rs 300.
Is there a delivery charge?
For all orders of Rs 300 and more there is no delivery charge, but for orders less than Rs 300, delivery charge of Rs 40 is applicable.
What are the different modes of payment on Foodzu?
You can use any one of the following payment methods:
Credit card (Visa/ Master/ Amex) Debit card (All leading bank debit cards) Netbanking (For all leading banks ) Cash on Delivery (only for verified users )
What are your areas of delivery?
We delivery all over the world. For food items with shelf life of 4 or less days we delivery only within that city, and for all food items with more than 4 days of shelf life and for all other products we delivery all over the world.
Who are your shipping partners?
For delivery within India we use BlueDart and for all international deliveries we use FedEx.
Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on Foodzu?
There are NO hidden charges when you make a purchase on Foodzu. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.Delivery charges are not hidden charges and are charged (if at all) are shown clearly in the Checkout page of Foodzu.

Order Change

I won't be home to receive today's delivery, so I'd like to cancel it.
For Fresh cooked foods, your items have already been prepared for you, so you cannot cancel your Fresh cooked foods. For food items with shelf life of 2 or more days and for non-food items, please login to the site and request for cancellation, we will do our best to try to arrange alternate delivery. Please note that we reserve the right for cancellation or re-schedule.
Can I change my order.
For fresh cooked foods, once you place your order it is final. For foods with shelf life more than 2 days and for non-food items you can change your order before it is packaged for delivery.

Returns and Refunds

What is your returns policy for non-perishable products?
If you're not happy with a non-perishable item, we'll gladly refund it - simply contact our Customer Service team as soon as possible. You can call us on 41467198 or email support@Foodzu.com. We'll go through all your options with you and arrange for your refund and return.

About Catering

Will the vendor bring utensils and paper ware? What about serving spoons and tongs?
We'll make sure you're all set up with whatever you need for a seamless meal experience, including all eating and serving ware, detailed labels and menus.
I need full-service for an event, can your vendors provide that?
Absolutely. We regularly handle events from fruit plates and crudite for a happy hour to multiple staffed, onsite food and drink stations for a gala event. Talk to your account manager about your needs and we'll handle all of the details with our team of top-notch caterers.
Do you take bulk or Party or Corporate orders?
Yes, you can find the best caterer for your party of any size. Just tell us the followings:
Tell us what you like, when you eat, and how many people we're feeding.
We take care of all logistics and ensure your food arrives on time.
Close
What is Foodzu ?
Why Foodzu is the best place to shop?
Order History & Favourite Products
Order Tracking
Packaging & Shipping
Product Quality & Customer Satisfaction
Refunds or Order Cancellation
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what is foodzu
Why Foodzu is the best place to shop?
order History
order tracking
packaging
product quality
refunds and cancelation
Foodzu is an online store where you will find premium grocery from all over the world. We have the best stock of grocery, herbal products, Ayurvedic products, Imported Chocolates, Biscuits, Snacks, Churans golis, Acupressure items, Dry fruit and other food items from top brands. At Foodzu you will find everything, you are looking for in a single roof at a single click.
We choose and sell "The Best" products on Foodzu.com so you can be 100% assured of Quality. Unlike others who sells anything at any price, at Foodzu.com we ONLY sell very high quality products at the best possible Price.
Foodzu provides you an online facility to buy a favourite product from the comfort of your home or office. Discover the new products or shop for favourite products and get delivered right at your doorstep. Enjoy the easy, relaxed way of grocery shopping from top brands at less than MRP at Foodzu.
Foodzu has implemented many technologies to track order from the time it is placed to delivery. We value our Customer precious time and money. Our friendly executives are always ready to answer all your queries related to the order.
Foodzu packs all the product with detail and care. We also try to ship product as quickly as possible. In Bangalore most of our orders are delivered the same day by Foodzu team. For deliveries outside Bangalore, rest of India or outside India, shipping is done by with best courier delivery partners of Foodzu.
Foodzu offers, top quality of products in a single roof. We has a huge collection of grocery items from top brands at highly affordable prices. We do all quality checks and always promise to sell best quality of product to our customers. With our premium quality product we never fail to bring smiles on customers faces.
Quality first- it is a philosophy adopted Foodzu and also guarantee to deliver the best quality product at a reasonable price. Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get a 100 % refund of your money for such items.