Irrespective of the level of interaction customers have with your business, they will always expect quick replies to their queries. The majority of customers expect agents to respond in less than 10 minutes. You can keep up with a good customer experience by implementing a virtual agent and quickly responding to your customers’ questions. Lastly, naming your virtual agent has proven to be extremely beneficial for improving customer engagement. A virtual assistant for banking is not just a classifier or orchestration logic. In a similar vein, a graphical user interface is more than just lines and style. A banking virtual assistant is a complete channel of product experience. It requires careful and thoughtful design in order to meet the requirements of the end-users. The quality of...

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